Mr. Michael J. Overend is responsible for managing and improving the operational systems, processes and policies in support of better communication and efficiency between Adaptik’s clients, consulting and customer support staff.
He has a significant role in long-term planning, including an initiative geared towards operational excellence. Mr. Overend has more than 22 years of insurance systems development experience.
Prior to joining Adaptik, Mr. Overend has worked for Lockheed Martin, American International Group (AIG), Professional Underwriters and Gulf Life Insurance. He has a deep technical and software development background including international experience. Mr. Overend received a Masters of Business Administration and Masters of Science in Information Science from the Pennsylvania State University and a Bachelor of Science in: Management Information Systems with a Minor in Management Science from the University of Rhode Island. Along with his formal education he also has a Certificate in General Insurance from the Insurance Institute of America and is a PMP Candidate from the Project Management Institute.