April 18, 2012 – Bethlehem, PA - Adaptik today announced that they will be attending The 2012 Customer Communication Strategies Forum hosted by Pitney Bowes Software. The CCS Forum is a one-day session with a focus on leading customer communication trends and what carriers are doing to enhance the customer experience to increase retention, satisfaction and revenues.
John Pettit, President & CEO of Adaptik Corporation, is a featured speaker at this year’s Customer Communication Strategies Forum; his topic will focus on insight-driven policy administration for enhanced customer service and competitive advantage. Other notable speakers in attendance include Craig Le Clair of Forrester Research and Monique Hessling of Zurich. By attending this event you can expect to:
- Discover ways to coordinate content across channels
- Learn how policy admin and rating systems can drive more relevant interactions
- See how analytics can enhance communication
“In today’s increasingly competitive insurance market customers are looking for companies that are easy to do business with and are able to provide products and services that are relevant to their specific needs. P&C solutions must provide carriers with key capabilities that capture and present the appropriate customer information allowing insurers to quickly identify business opportunities and act on them quickly. We are happy to be a part of this growing discussion and look forward presenting at the 2012 Customer Communication Strategies Forum,” said John Pettit.
The 2012 Customer Communication Forum will be held May 1, 2012, in Boston, MA at The Colonnade Hotel and May 3, 2012, in Chicago, IL at the Conrad. Both sessions will be from 8 am to 2 pm and will include breakfast and lunch. To find out more on The 2012 Customer Communication Strategies Forum and to register for this event please click here.
About Adaptik Corporation
Adaptik, the creator of PolicyWriter, develops highly adaptive policy administration software solutions that are designed to rapidly respond to changes in P&C carriers’ regulatory environments, distribution channels, product offerings & technology. We are committed to providing insurers with advanced business functionality while substantially lowering the risks & cost associated with system replacement & maintenance. For additional information on how PolicyWriter can help transform your business visit adaptik.com.