Our Customer Help Desk Team brings product expertise to each PolicyWriter project. They work closely with all other Adaptik teams through the implementation process to ensure a successful project.
Key Job Activities Include:
- Work with external and internal customers to validate and remediate defects, enhancements, and configuration changes to PolicyWriter
- Research and attempt to replicate issues in local environments
- Verify viability of defects against current requirements to ensure validity
- Track discrepancies/enhancements through the development process from inception to resolution
- Establish and maintain contents of customer releases