Our Customer Help Desk Team brings product expertise to each PolicyWriter project. They work closely with all other Adaptik teams through the implementation process to ensure a successful project.

Key Job Activities Include:

• Work with external and internal customers to validate and remediate defects, enhancements, and configuration changes to PolicyWriter
• Research and attempt to replicate issues in local environments
• Verify viability of defects against current requirements to ensure validity
• Track discrepancies/enhancements through the development process from inception to resolution
• Establish and maintain contents of customer releases